Bitmovin - Notice history

This incident is now resolved. As of 17:32 UTC, all buffered data has been successfully backfilled into our central Observability data store, and ingestion has been operating normally on the alternative transport protocol since the failover at 16:52 UTC.

There was no data loss. Records buffered during the connectivity issue are now fully available for querying.

The incident began at 16:26 UTC and was fully resolved at 17:32 UTC. We apologize for any inconvenience and will follow up with a post-incident review once we have performed a full root cause analysis.

We have identified the cause of the connectivity issue between our US datacenter and our central Observability data store and have failed over to an alternative transport protocol. Real-time ingestion of US analytics data has been fully restored.

We are now draining the backlog of buffered data into the database. Some recently buffered records may appear with a short delay until this process completes. No data loss is expected.

We will continue to monitor the system and will post a final update once all buffered data has been backfilled.